Order Processing

Orders can be placed online at GreenWorldGallery.com or by phone at 305.509.7167 Monday through Friday 8:00 a.m. to 5:00 p.m. EST, not including holidays.

Payment Options
We accept Visa, MasterCard, American Express, and Discover. Please make sure to enter your billing information (first name, last name, billing address, and credit card information) exactly as it appears on your credit card statement. You will be notified via e-mail or phone if a problem exists with the payment information you provided during checkout.

All prices and amounts are in U.S. dollars.

Your credit card is charged when the order ships. If we are unable to fulfill your entire order due to merchandise out of stock or if you have requested your order be canceled, you will receive a cancellation e-mail and will not be charged for unshipped item(s).

Sales Tax
Current law requires us to collect sales or other applicable state taxes, based on the order’s “ship to” address. Green World Gallery follows the guidelines for each state as they pertain to your order. Most states assess sales tax on shipping and handling charges. Tax displayed during the checkout process is an estimate and is labeled accordingly. All applicable taxes will be clearly displayed on the invoice that accompanies your order. If you have questions about the taxes on your order, please call us at 305.509.7167.

Green World Gallery will also collect applicable sales and other applicable state taxes in any other state or jurisdictions after a new Green World Gallery store opens in that state or jurisdiction.
Note: State sales and other tax rates are subject to change at any time.

Changes to your Order & Cancellation

Once your order has been placed there is an extremely short window of time whereby we can make a change. Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has entered the shipping process. Should you find that you need to cancel or make a change to your order, please call 305.509.7167 as soon as possible. Please see our return policy for additional information.

Out of Stock Merchandise
While we make every effort to fulfill your entire order, on rare occasion we may need to cancel one or more item(s). Many items in our store are one of a kind, and there is always a small chance that an item was sold in the store and is no longer available to purchase online. If we are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation e-mail and will not be charged  for unshipped item(s). At this time we do not accept backorders on GreenWorldGallery.com.

Shipping & Delivery Options

At this time Green World Gallery does not routinely ship orders outside of the United States. We hope to begin shipping to other countries in the near future.   If you are seeking to purchase and live outside of the U.S., please contact us to see if we can arrange special shipping arrangements.

For consumer protection, before shipping all orders are subject for review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing; your patience is greatly appreciated.

Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays.

We ship the most economical way using UPS and USPS as our carriers. Shipping and handling is included in all prices stated on website

Shipping and handling charges are not refundable; charges include order processing, item selection, packaging and transportation of items.

U.S. Standard
Orders shipped via standard ground delivery typically arrive in 5-7 business days for the United States, selected Territories and P.O. boxes in Alaska and Hawaii. Please allow up to 14 business days for shipments to A.P.O. and F.P.O. addresses.

U.S. Second Day/U.S. Overnight
Orders must be made before 2:00 p.m. EST to guarantee that your order is processed same day. For consumer protection, all orders are subject for review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing; your patience is greatly appreciated. Expedited delivery methods are not available for PO Boxes or APO/FPO addresses.

Returns

Return Policy
Green World Gallery gladly accepts returns and exchanges made within 30 days of purchase. Merchandise purchased from GreenWorldGallery.com may be returned by mail or to the store. Shipping and handling fees are not refundable. You will need to pay for return shipping, but Green World Gallery will ship any exchanged merchandise free of charge.

Returns Address
Green World Gallery Returns
712 B Duval St.
Key West, Florida
33040
305.509.7167

Gift Return/Exchange
If you have received a gift from GreenWorldGallery.com that you would like to return to the Green World Gallery store, simply bring the merchandise and the accompanying receipt to the store. You will receive a merchandise credit.

Damaged Merchandise
If for some reason your merchandise arrives damaged, please email us at customercare@greenworldgallery.com or call 305.509.7167. We will assist you as quickly as possible.

Privacy Statement

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: customercare@greenworldgallery.com
By Phone: 305.509.7167

We reserve the right to make changes to this policy. Any changes to this policy will be posted.